Terms of service
Last Updated: 13/11/2025
Welcome to Sanctuary Sleep Co! These Terms of Service ("Terms") govern your use of our website and your purchase of our products. By using our website or making a purchase, you agree to these Terms.
Please read these Terms carefully. If you don't agree, please don't use our website or purchase our products.
1. WHO WE ARE
Sanctuary Sleep Co ("we," "us," or "our") operates this website and sells sleep products. Our website is powered by Shopify, which provides the e-commerce platform and services.
Our Contact Information:Email: hello@sanctuarysleepco.com
Phone: 704-726-3230
Mailing Address:
Sanctuary Sleep LLC
6311 Wilora Lake Rd
Charlotte, NC 28212
United States
Contact Us
Sanctuary Sleep Co ("we," "us," or "our") operates this website and sells sleep products. Our website is powered by Shopify, which provides the e-commerce platform and services.
Email: hello@sanctuarysleepco.com
Phone: 704-726-3230
Mailing Address:
Sanctuary Sleep LLC
6311 Wilora Lake Rd
Charlotte, NC 28212
United States
2. WHO CAN USE OUR WEBSITE
To use our website and make purchases, you must:
- Be at least 18 years old (or the age of majority in your state)
- Provide accurate and complete information
- Have the legal authority to enter into this agreement
If you're under 18, you may only use our website with the permission and supervision of a parent or guardian.
3. YOUR ACCOUNT
If you create an account on our website, you are responsible for:
- Keeping your password secure and confidential
- All activity that occurs under your account
- Updating your account information to keep it accurate
You may not:
- Share your account with others
- Use someone else's account
- Transfer or sell your account
If you suspect unauthorized use of your account, contact us immediately at hello@sanctuarysleepco.com
4. PLACING ORDERS
How Orders Work:
When you place an order, you're making an offer to buy our products. We may accept or decline your order for any reason, including:
- Product availability
- Pricing errors
- Suspected fraud
- Shipping restrictions
Your order is not final until:
- We receive and process your payment
- We send you an order confirmation email
Order Information:
You agree to provide accurate information including:
- Contact details (name, email, phone)
- Billing address
- Shipping address
- Payment information
Order Changes and Cancellations:
Once an order is confirmed, we may not be able to change or cancel it. If you need to modify your order, contact us immediately at hello@sanctuarysleepco.com. We'll do our best to help, but we can't guarantee changes once processing begins.
5. PRICING AND PAYMENT
Prices:
- All prices are in U.S. Dollars (USD)
- Prices may change without notice
- The price you pay is the price shown at checkout when you complete your order
- Prices do not include taxes or shipping unless stated otherwise
Taxes:
Sales tax will be charged where required by law and calculated at checkout based on your shipping address.
Payment:
We accept major credit cards and other payment methods shown at checkout. By providing payment information, you confirm that:
- The payment method belongs to you
- You're authorized to use it
- Your payment provider will honor the charges
- All information you provide is accurate
Pricing Errors:
If we discover a pricing error after you place an order, we'll notify you and give you the option to:
- Complete the order at the correct price, OR
- Cancel the order for a full refund
6. SHIPPING AND DELIVERY
Our Shipping Policy (available on our website) explains:
- Processing times
- Delivery timeframes
- Shipping costs
- Tracking information
Please Note:
- Delivery times are estimates only, not guarantees
- We're not responsible for shipping delays caused by carriers, weather, customs, or other factors beyond our control
- Once your order is shipped, risk of loss transfers to you
- You're responsible for providing a correct shipping address
7. RETURNS AND REFUNDS
Returns and refunds are subject to our Returns & Refund Policy (available on our website). Key points:
- 30-day return window from delivery date
-
30-Night Guarantee: We offer a 30-night trial on our sleep systems. If you aren't satisfied, we may offer a local donation option or a return for a full refund.
-
Condition: Unopened items must be returned in original packaging. Used items must be in "donatable" condition (no heavy stains or damage)
- Please see our Returns and Refunds Policy page
For complete details, please review our Returns & Refund Policy.
8. PRODUCT DESCRIPTIONS AND IMAGES
We do our best to accurately describe and display our products. However:
- Colors and appearance may vary depending on your device and screen settings
- Product dimensions and specifications are approximate
- We may update product descriptions at any time
- We reserve the right to discontinue products without notice
We do not guarantee that:
- Products will match exactly what you see on screen
- Products will meet all your expectations
- Products will be available indefinitely
9. MEDICAL DISCLAIMER
IMPORTANT: Please Read Carefully
Our products are designed for comfort and sleep support only. They are NOT medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
By purchasing our products, you acknowledge:
- Our products are not substitutes for medical advice or treatment
- You should consult a healthcare provider before using our products if you have medical conditions, are pregnant, nursing, or taking medications
- We make no medical claims or guarantees about health benefits
- You will discontinue use and seek medical attention if you experience discomfort or health concerns
Always consult your doctor before using sleep products if you have neck pain, back pain, spinal conditions, or other health issues.
10. SAFETY AND LIABILITY DISCLAIMER
Safe Use Responsibility:
By using our products, you acknowledge and agree:
- You are responsible for using products safely and as intended
- Our products are not suitable for unsupervised use by infants, toddlers, or individuals with physical or cognitive limitations
- Improper use or modification of products is at your own risk
- You will read and follow all product instructions and warnings
Limitation of Liability:
To the fullest extent permitted by law, Sanctuary Sleep Pillow is not liable for:
- Any injuries, damages, or losses resulting from product use or misuse
- Indirect, incidental, or consequential damages
- Lost profits, savings, or data
- Any claims exceeding the amount you paid for the product
This limitation applies even if we were advised of the possibility of such damages.
11. INTELLECTUAL PROPERTY
All content on our website is owned by Sanctuary Sleep LLC or our licensors, including:
- Trademarks and logos (Crown Lift®, Sanctuary Sleep , etc.)
- Product designs and images
- Website text, graphics, and layout
- Product descriptions and photography
You may:
- View and use our website for personal, non-commercial purposes
- Print pages for personal reference
You may not:
- Copy, reproduce, or distribute our content without permission
- Use our trademarks or branding without authorization
- Modify or create derivative works from our content
- Use our content for commercial purposes
Unauthorized use may violate copyright, trademark, and other laws.
12. YOUR USE OF OUR WEBSITE
You Agree NOT To:
- Use our website for any illegal or unauthorized purpose
- Violate any laws or regulations
- Infringe on intellectual property rights
- Harass, abuse, or harm others
- Transmit viruses, malware, or malicious code
- Attempt to hack or interfere with our website
- Collect data about other users
- Use bots, scrapers, or automated tools
- Impersonate others or provide false information
- Send spam or unsolicited communications
We may suspend or terminate your access if you violate these Terms.
13. CUSTOMER REVIEWS AND FEEDBACK
If you submit reviews, comments, photos, or other content ("Feedback") to our website, you grant us:
- A perpetual, worldwide, royalty-free license to use your Feedback
- The right to publish, display, modify, and distribute your Feedback
- Permission to use your Feedback for marketing and promotional purposes
You promise that:
- You own or have rights to the Feedback you submit
- Your Feedback doesn't violate anyone's rights
- Your Feedback is truthful and not misleading
- Your Feedback doesn't contain illegal or offensive content
We may:
- Monitor, edit, or remove Feedback at our discretion
- Remove content that violates these Terms or is inappropriate
14. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, payment processors, or other services. We are not responsible for:
- The content or accuracy of third-party sites
- Third-party privacy practices or terms
- Products or services offered by third parties
- Any harm resulting from your use of third-party services
You access third-party sites at your own risk. Please review their policies before interacting with them.
15. OUR RELATIONSHIP WITH SHOPIFY
Our website is powered by Shopify, which provides:
- E-commerce platform and hosting
- Payment processing services
- Analytics and data collection
Important:
- Your purchases are made directly with Sanctuary Sleep , not Shopify
- Shopify collects information about your website visit (see our Privacy Policy)
- Shopify is not responsible for our products, orders, or customer service
- You release Shopify from any claims related to your purchases from us
For more information, see Shopify's Privacy Policy at: https://www.shopify.com/legal/privacy
16. PRIVACY AND DATA COLLECTION
Your use of our website is subject to our Privacy Policy, which explains:
- What information we collect
- How we use your information
- Your privacy rights
By using our website, you agree to our Privacy Policy. Please review it at PRIVACY POLICY.
17. DISCLAIMERS AND WARRANTIES
OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS"
To the fullest extent permitted by law:
- We make no warranties or guarantees about our website or products
- We don't guarantee our website will be error-free or uninterrupted
- We don't warrant that products will meet all your expectations
- We disclaim all implied warranties, including merchantability and fitness for a particular purpose
Some states don't allow these disclaimers, so they may not apply to you.
18. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Sanctuary Sleep Pillow, Shopify, and our employees, officers, and agents from any claims, damages, or expenses (including legal fees) arising from:
- Your violation of these Terms
- Your use of our products or website
- Your violation of any law or third-party rights
- Content you submit to our website
19. TERMINATION
We may suspend or terminate your access to our website at any time, without notice, if:
- You violate these Terms
- We suspect fraudulent or illegal activity
- We discontinue our services
After termination:
- You remain responsible for any outstanding payments
- Certain sections of these Terms continue to apply (including liability limitations and indemnification)
20. DISPUTE RESOLUTION AND GOVERNING LAW
Governing Law:
These Terms are governed by the laws of the State of North Carolina and federal U.S. law, without regard to conflict of law principles.
Jurisdiction:
Any disputes will be resolved in the state or federal courts located in Charlotte, North Carolina. You consent to the jurisdiction of these courts.
Informal Resolution:
Before filing any legal claim, please contact us at hello@sanctuarysleepco.com to try to resolve the issue informally.
21. CHANGES TO THESE TERMS
We may update these Terms at any time. When we do:
- We'll post the updated Terms on this page
- We'll update the "Last Updated" date
- We'll notify you of material changes as required by law
Continued use of our website after changes means you accept the updated Terms.
We encourage you to review these Terms periodically.
22. GENERAL PROVISIONS
Severability:
If any part of these Terms is found unenforceable, the rest remains in effect.
No Waiver:
Our failure to enforce any right doesn't waive that right.
Entire Agreement:
These Terms, along with our Privacy Policy, Shipping Policy, and Returns & Refund Policy, constitute the entire agreement between you and us.
Assignment:
You cannot transfer your rights under these Terms. We may transfer our rights without notice to you.
Headings:
Section headings are for convenience only and don't affect interpretation.
23. CONTACT US
-
Email: hello@sanctuarysleepco.com
-
Phone: 704-726-3230
-
Address: 6311 Wilora Lake Rd, Charlotte, NC 28212, USA
