Shipping policy

Shipping Policy

At Sanctuary Sleep Co, we are committed to delivering your orders safely and efficiently. Below are our shipping guidelines:

Shipping Area

We currently ship to addresses within the United States. (Note: For shipping to APO/FPO addresses, please contact us at hello@sanctuarysleepco.com before placing your order).

Order Processing Time

• Handling Time: 1–3 Business Days (Monday – Friday).

• Orders placed on weekends or holidays will be processed the next business day.

Shipping Method & Delivery Time

We provide Economy Shipping for all orders.

• Shipping & Delivery Times

  • Handling Time: 1–3 Business Days (Monday – Friday)

  • Transit Time: 5–8 Business Days (Economy Shipping)

  • Total Estimated Delivery: 6–11 Business Days

  Shipping Costs

  • Orders $30 and over: FREE SHIPPING (Includes the Crown Lift System)

  • Orders under $30: $6.90 Flat Rate

Order Tracking

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a direct link to monitor your package's progress. Please be sure to include your email in order.

Damaged or Lost Packages

• Damaged on Arrival: Please contact us at hello@sanctuarysleepco.com within 48 hours of delivery with photos of the damage. We will provide a prepaid return label and issue a replacement or a full refund within 10 business days to your original payment method once we receive the item and inspect it.

• Lost Packages: If tracking shows "Delivered" but you haven't received the item, please check with neighbors and contact your local carrier. If the issue persists, email us for assistance.

Address Changes

Please ensure your shipping address is correct at checkout. We cannot guarantee address changes once an order is processed. Contact us immediately if you notice an error.

Contact Us

If you have any questions regarding our shipping practices, please reach out:

• Email: hello@sanctuarysleepco.com

• Phone: 704-726-3230

• Address: 6311 Wilora Lake Rd, Charlotte, NC 28212, USA