Return and refund policy

Effective date: 9-1-2026

The Sanctuary Sleep 30-Night Adjustment Guarantee

Crown Lift® is adjustable, and finding your best setup can take a little trial and error. If your first setup doesn’t feel right, contact us. We’ll help you change the height, firmness or placement before you give up on the system.

If Crown Lift still isn’t right for you, you may request a return within 30 calendar days of confirmed delivery, subject to the terms below.

Key terms at a glance

• Return requests must be submitted within 30 calendar days of confirmed delivery.

• Contact us before mailing or donating any product.

• Unopened and unused orders qualify for free return shipping.

• A flat $15 return-label fee will be deducted from refunds for opened or used products.

• All purchased components included with the system must be returned.

• Normal wear from using Crown Lift during the trial is acceptable.

• Return shipping is free when we confirm that an order arrived damaged, defective or incorrect.

1. When the 30-day period begins

The return period begins on the date your order is marked as delivered by the shipping carrier.

A return request must be submitted within 30 calendar days of that confirmed delivery date.

2. Unopened and unused returns

An unopened and unused product may be returned within 30 calendar days of delivery.

We will provide a prepaid return label at no cost. The product must be returned in its original packaging with all components included.

3. Opened or used returns

You may try Crown Lift during the 30-night adjustment period. Normal wear from ordinary use is acceptable.

For approved returns of opened or used products, Sanctuary Sleep will provide a prepaid return label. A flat $15 return-label fee will be deducted from your refund.

4. Return eligibility

To qualify for a return:

• The product must have been purchased directly from Sanctuary Sleep Co.

• The return must be requested within 30 calendar days of confirmed delivery.

• You must provide your order number or other proof of purchase.

• You must contact us and receive return instructions before sending anything back.

• All purchased components supplied with the product must be returned.

Purchased components may include LiftCore™ inserts, the integrated pocket pillowcase, tool bags, instructions and other items sold as part of the system or bundle.

Promotional gifts identified as free gifts do not need to be returned.

Products with excessive wear, intentional damage, misuse, unauthorized alterations or damage unrelated to normal use may not qualify for a full refund.

Returns sent without prior authorization may not be accepted.

5. Before requesting a return

Crown Lift is designed to be adjusted. A small change in height, firmness, orientation or placement may make a significant difference in how the system feels.

Email us at hello@sanctuarysleepco.com before beginning your return. We’ll help you review your setup and determine whether another adjustment may work better for you.

You still retain the right to request an eligible return within the applicable 30-day period.

6. How to request a return

Email hello@sanctuarysleepco.com with:

• Your name

• Your order number

• The product you wish to return

• The reason for the return

Please allow one business day for a response and 24 to 48 hours on weekdays for return-label processing.

Do not mail a return to our contact address unless we specifically instruct you to do so.

7. Refunds

After we receive and inspect an eligible return, we will issue the refund to the original payment method within 10 business days.

Opened or used returns will be refunded minus the $15 return-label fee. Original expedited shipping charges, if any, are nonrefundable.

Your bank or credit-card company may need additional time to post the refund to your account.

8. Donation option

In some cases, Sanctuary Sleep may offer an approved customer the option to donate an opened product instead of returning it.

The donation option is available only when we offer and authorize it in writing. Do not donate the product before receiving approval.

We may require a dated receipt from an eligible nonprofit organization and photographs showing the donated product and its components. Once the requested documentation is received and approved, we will process the refund according to the instructions provided.

A customer-initiated donation does not automatically qualify for a refund.

9. Damaged, defective, incomplete or incorrect orders

Inspect your order when it arrives. If it is damaged, defective, incomplete or incorrect, contact us within 48 hours of confirmed delivery.

Include your order number, a description of the issue and photographs when requested. If we confirm the problem, we will provide an appropriate replacement, correction or refund without charging a return-shipping fee.

10. Refused and undeliverable shipments

The 30-Night Adjustment Guarantee begins only after successful delivery.

Orders returned because of refusal, an incorrect address, failure to receive the package or abandonment may have the original shipping, return shipping and other carrier charges deducted from any refund.

11. Purchases from other sellers

This policy applies only to products purchased directly from Sanctuary Sleep Co.

Products purchased through Amazon, TikTok Shop, a retailer, marketplace, event partner or other third party are subject to that seller’s return policy. Contact the original seller for assistance.

12. Exchanges

We do not currently process direct exchanges through this policy. Contact us if you need help selecting a different Crown Lift setup or product.

13. Fraud and misuse

Sanctuary Sleep may deny a return that reasonably appears fraudulent, abusive or inconsistent with the purpose of the 30-Night Adjustment Guarantee. This includes intentional product damage or repeated patterns of purchasing and returning products.

Contact us

Sanctuary Sleep Co.
6311 Wilora Lake Rd.
Charlotte, NC 28212
704-726-3230
hello@sanctuarysleepco.com